At MK Curve AU, we strive to provide the fastest service for your body and sizing needs. To ensure you get the correct item without delays due to inventory tracking, we handle exchanges through a simple Return and Re-Purchase process.

 

1. Our Standard Exchange Method: Return & Re-Purchase

 

We do not offer direct exchanges. Instead, the most efficient way to exchange an item for a different size, color, or style is to place a new order and return the original item for a refund or store credit.

This guarantees the item you want will be reserved for you immediately and shipped out as quickly as possible.

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2. Exchange Eligibility (Return Criteria)

 

Any item you wish to return for a refund or store credit must meet our standard return eligibility criteria:

• The item must be received by us within 30 days of your original purchase delivery date.

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in its original packaging with all original tags, labels, and hygiene stickers attached.

• We cannot accept returns for items where the hygiene seal has been removed or the item has been worn/damaged, as detailed in our Refund Policy.

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3. How to Process Your Exchange

 

1. Place New Order: Immediately purchase the correct size or item you want on our website to ensure it is in stock.

2. Initiate Return: Email us at mkcurveau@gmail.com with your original order number and a clear request for a refund or store credit for the item you are returning.

3. Ship Back: Send the original, unworn item back to us according to the instructions we provide in the Return Authorization email.

4. Refund/Credit: Once we receive and inspect the returned item, we will process a refund to your original payment method or issue a store credit, allowing you to complete the exchange process.

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4. Shipping Costs

 

• You are responsible for the shipping cost to send the original item back to us for a refund or store credit.

• You will be responsible for the shipping cost of the new item placed as a separate order.

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5. Faulty or Incorrect Items

 

If you have received an item that is defective, damaged, or the wrong product, please contact us immediately at mkcurveau@gmail.com. We will arrange a prepaid return label and send the correct replacement to you at our expense. This is the only instance where we cover return shipping costs.