Cart
0
At MK Curve AU, we want you to be completely satisfied with your purchase. If you are not happy with your item for any reason, we are here to help.
1. Returns Eligibility
To be eligible for a return, your item must meet the following criteria:
-
We accept returns for a refund or store credit within 30 days of your purchase delivery date.
-
The item must be unused, unwashed, and in the same condition that you received it.
-
It must be in its original packaging with all original tags, labels, and hygiene stickers attached.
-
You must provide a receipt or proof of purchase.
2. Non-Returnable Items
Due to the intimate nature of the products we sell (shapewear, waist trainers, bras), and for hygiene and safety reasons, the following items cannot be returned unless they are faulty, significantly different from what was shown, or do not do what they are supposed to do:
-
Items that have been worn, washed, stained, or have had tags or hygiene seals removed.
-
Sale or Clearance Items (These are final sale unless faulty).
-
Gift cards.
-
Intimate apparel, if the hygiene protection seal or inner packaging has been opened or damaged.
We strongly encourage you to review the size charts carefully before ordering.
3. How to Initiate a Return
-
Contact Us: Please email us first at mkcurveau@gmail.com (or the preferred returns email) with your order number, the item(s) you wish to return, and the reason for the return (e.g., wrong size, change of mind, faulty).
-
Wait for Authorization: We will review your request and, if eligible, send you a Return Authorization number and instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted.
-
Ship the Item: You are responsible for shipping the item back to us. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Refunds (If Applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of business days (typically 5–10 business days, depending on your bank).
-
If you opted for Store Credit, a voucher will be issued immediately upon approval.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at mkcurveau@gmail.com.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges.
6. Faulty or Damaged Items
If an item is defective, damaged, or you received the wrong item, please contact us immediately at mkcurveau@gmail.com so we can evaluate the issue and make it right.
-
If the product is determined to be faulty, we will provide a replacement, a full refund, or store credit, and we will cover the cost of return shipping.
7. Return Shipping Costs
-
Change of Mind/Size Exchange: If you are returning an item due to a change of mind, ordering the wrong size, or any reason other than a faulty product, you will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.
-
Faulty Item: If the item is faulty, we will cover the return shipping costs.